Prescriptions are divided into two main categories. These are repeat prescriptions and acute prescriptions.
Please note that the facility to order prescriptions via the Practice Website is no longer available. However, patients are able to use online services to order their repeat prescriptions. Please contact the surgery to register for this facility.
Online Services can be accessed by clicking the box below
Obtaining A Repeat Prescription
Repeat prescriptions are for items which are necessary for the treatment of on-going chronic conditions. Examples of these are diabetes, asthma, heart conditions etc. Details of items which the patient can request on repeat are entered on the computer by the GP, once a definite diagnosis has been made and treatment plan drawn up. The doctor will authorise a specific number of repeats and once this number has been used up, the patient will be advised that they may need to make an appointment with the doctor to have their medication reviewed. This is necessary to ensure the effectiveness and appropriateness of treatment.
Patients can request by one of the following methods:
- Mark the required items on the re-order form and place it in the grey post box which is located at the reception desk.
- Mark the required items on the re-order form and post it to the surgery.
- Mark the required items on the re-order form and fax it to the surgery. The fax number is 028 7137 8509.
- Send an email to the practice detailing the required items via the link.
- Register with the practice's on-line service for ordering repeat prescriptions.
Contact the receptionist for details of how to register for this service and then you can use the system to order your repeat prescriptions.
- Please allow 48 hours or 2 working days for your prescription to be ready for collection. If you use either e-mail or any on-line method of repeat ordering outside of office hours, please note that the 48 hour lead time will only start at 9.00 a.m. on the following working day.
Acute prescriptions are for items which are required to alleviate an acute problem that has just arisen, eg sore throat, bad cough etc. Consequently, the majority of acute prescriptions are issued during surgery consultations.
Occasionally, the doctor will prescribe items such as simple painkillers, or diarrhoea remedies (for adults only) in response to telephone requests. However, antibiotics are never prescribed in response to a telephone request.
If an acute prescription has been issued, it will normally be ready for collection between 5.30pm and 6.00 p.m. if requested before 1.00 p.m. If requested after 1.00 p.m. it will be ready for collection 24m hours later. If an acute prescription has not been issued, the doctor will normally leave a message for the patient, either advising them to make an appointment or giving advice.
Some over-the-counter items are not given on prescription. The receptionist will advise on whether a requested item may be given on prescription.
Outpatient Department Letters
If a patient has attended the Outpatients' Department at the hospital and has brought in a discharge letter which includes a prescription, this will be available for collection on the following working day, unless the medication is needed more urgently, eg., antibiotics.