Coronavirus - Covid-19 Arrangements - Appointments

Thank you to all patients who are adhering to the “stay at home” advice.  If you absolutely need to attend the Health Centre, please follow these guidelines.

Our routine appointments are now done via telephone or video call.  When all the routine telephone calls have been booked or it is after 12 noon, we can only deal with urgent medical problems that cannot wait until the next working day.  However, we are still doing INR blood tests, baby vaccinations, whooping cough vaccinations for pregnant women and ante-natal clinics.

If you have to attend one of these appointments, please:-

  • Attend the Health Centre alone;
  • Arrive at reception just in time to check in;
  • Please wear the mask and gloves provided by the receptionist before going to the appropriate waiting area;
  • Only one parent or Carer to accompany the child to the baby clinic.

These measures have been put in place to protect patients and staff.  Thank for co-operating thus far.  Please continue to do so.

The surgery telephone number is 028 7137 8500.


Patients now have the right to express a preference to receive services from a specific GP. Whilst the practice will endeavour to comply with this, it might not always be possible and if this were to be the case, an explanation will be offered to the patient.


On Monday 20 February 2017 we introduced a new approach to GP appointments, intended to make it easier and quicker for you to speak with a GP. There is no need to book an appointment in advance. Instead you call the practice, provide a few words about the problem and a GP will call you back, usually within an hour, to agree what to do.

There are some things that patients need to consider when contacting the surgery for an appointment.

  1. Please ring on a day when you will be available to attend for an appointment.  The GP will ring you back, and if necessary, will offer you an appointment on the same day. If you are not able to attend on that day, you would need to ring back again on a day when you would be able to attend.
  2. Please ring between 9.00 a.m. and 12noon, the earlier, the better.
  3. Mondays tend to be very busy due to weekend closure. If your problem is of a routine matter, eg., you need a medication review or are responding to a letter about your test results, please ring between Tuesday and Friday, when it is less busy.
  4. The later you ring, the more difficult  it is to arrange a same day appointment, so please ring as early as possible in the day.
  5. Ideally, you should only ring the surgery after the stated time of 12 noon,  if your problem is urgent and can't wait until the next working day.

Appointments for Other Clinics

Appointments for the practice nurse, antenatal clinic, etc can be made by ringing the surgery number and booking the appointment with the receptionist.

Late Arrival

If you arrive more than 10 minutes late for your appointment, you will be asked to ring again on another day. If you know that you are running late for your appointment, ring and let the receptionist know and she will explain to the doctor. You may be fitted in at the end of the surgery or asked to ring back on another day,  depending on the circumstances. If you find that you are unable to keep your appointment, please let the receptionist know in advance. Failure to do so deprives other patients of an opportunity to obtain an appointment.

Consultations Available Under The Contract

Patients who are over 16 years of age and under 75 years of age and who have not attended the doctor for three years or more, may request an appointment for a '3 year review'. The practice will comply with such a request where this is reasonably practicable.

Patients who are over 75 years of age and who have not attended the doctor for one year or more, may request an appointment for an annual review. The practice will comply with such a request where this is reasonably practicable.

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