You have a right to expect high standards of treatment.
However, things can go wrong and you may wish to complain because you are either:
- dissatisfied with a service provided, either to yourself, your relative or someone in your care.
- concerned that you, your relative or someone in your care has not received a service you think should be provided.
Complaints can be helpful to us because they can highlight areas where improvements are necessary.
If you feel that you have cause for complaint, please ask to speak to the practice manager who will guide you through our practice complaints procedure. A patient information leaflet is also available at reception.